Our Warranty
We back every repair with a limited 12-month warranty on the parts and workmanship we provide. Battery replacements carry a 90-day warranty. Physical and liquid damage are not covered.
| Battery | Screen Replacement | All other repairs |
|---|---|---|
| 90 Days | 12 Months | 12 Months |
What's covered
- Functional defects in the parts we supply, for up to 12 months — see the table above for each repair type. This does not include parts that are broken or cracked.
- The labour we carried out as part of the original repair.
What's not covered
- Cracked, bent or broken — any crack, bend, dent or breakage found on the device voids the warranty, regardless of how or when it occurred.
- Liquid damage — the same applies to any sign of water or liquid ingress.
- Faults unrelated to the repair we performed.
- Software-related issues.
- Loss of data — please back up your device before sending it.
- Repairs by another shop after ours — once anyone else opens, works on or re-repairs the device after our repair, the warranty is void. We can only stand behind a repair that hasn't been touched by a third party.
MacBook screen damage isn't always visible from the outside. Unlike a phone, a MacBook's display can be cracked internally — showing lines, dark patches, backlight bleed, flickering or no image at all — while the outer glass looks perfectly intact. Because the impact lands on the thin panel inside the lid, there's often no obvious crack to see. When we inspect a screen returned under warranty, our technicians check for this internal damage, not just the surface. A panel that has been knocked, pressed or flexed counts as physical damage and isn't covered — even if it looks fine on the outside.
Further reading: MacBook screen broken with no visible crackWhat internal screen damage looks like
Real examples of internal panel damage — often with little or no visible crack on the outer glass. This is the kind of physical damage that isn't covered by warranty.
- For postal warranty claims, return postage is paid by the customer both ways — sending the device to us and us returning it to you.
- Your warranty starts on the repair date and applies only to the parts and services we provided.
- Whether physical or liquid damage is present is assessed from the condition of the device when we inspect it, and our technician's assessment is final.
- It does not cover devices we could not confirm as fully operational beforehand — for example, devices that were uncharged, passcode-locked or inaccessible because of a cracked screen.
