FAQ’S

Yes, the price you see is the price you pay for your repair; there are no hidden costs. Additionally, our repair costs include free return postage.

We operate on a "No Fix, No Fee" policy, meaning if we can't fix your device, we will return it to you for free and provide a full refund.

Please send only the device itself. Include a note with your order number and contact details in the package.

We do not require your charger or any other accessories. Please note that we cannot take responsibility for the loss of any additional accessories.

Our website is designed to make placing MacBook repair orders easy. Simply choose your model and the service you need, and you'll instantly see the repair cost and estimated turnaround time.

After placing your order, follow the instructions to send your MacBook to our repair centre from anywhere in the UK. Once we receive it, our technicians will swiftly repair it, perform a full diagnostic check, and return it to you with tracked delivery for added security.

Book your repair.

After placing your order, you will receive an order confirmation email that includes detailed instructions on how to send your device to our repair centre.

You will need to securely package your item using any box you like and send it via Royal Mail or another courier service of your choice. Please note that you are responsible for the initial postage cost to send us your device, but the cost of return postage is included in the repair fee.

We highly recommend using a signed-for service like Royal Mail for added security and peace of mind. Please avoid using courier services such as Evri and Yodel.

No, we do not need your MacBook passcode if you're sending your device for a screen repair. We use a dedicated screen testing tool that allows us to verify the repair without accessing your personal data.

If you'd like us to perform a diagnostic test that requires your passcode, you can contact us to discuss this when placing your order. Your privacy is important to us, and we fully respect your security preferences.

We operate on a "No Fix, No Fee" policy, meaning if we can't fix your device, we will return it to you for free and provide a full refund

You don't need to follow any specific rules when packing your device. Just put it in any box you like and make sure it's wrapped up well with tissue or bubble wrap.

Please use a reliable postal or courier service that gives you tracking and insurance options. That way, you can keep an eye on your package and be covered if anything goes wrong during delivery. Please avoid using courier services such as Evri and Yodel.

Certainly! We'll notify you once we've received your Macbook. Throughout the repair process, we'll keep you updated every step of the way. You'll receive notifications via email and text messages to keep you informed.

If your Mac needs more work than expected, we'll get in touch with you right away to let you know what's needed. If you decide to go ahead with the additional repairs, we'll proceed accordingly. However, if you prefer not to proceed, you'll have the option to cancel the order and receive a full refund.

We'll make sure you're informed every step of the way.

We use 100% original screens for our MacBook repairs.

We replace damaged LCDs with original ones, keeping the backlight intact. This ensures all functions, including the camera and True Tone, work as they should, and the hinges stay original. If your screen has dents or water damage to the backlight, we'll replace the backlight for free, but we'll contact you first.

Third-Party Screens: Unlike many repair shops, we don't use third-party screens from sources like eBay. These may look clean externally but have inferior backlight quality and hinges that can become faulty over time.

Additionally, we offer a 12-month warranty on parts and labour for all our repairs. Please note that our warranty does not cover any liquid or physical damage. You can learn more about our warranty terms here

Your device will be returned to you using either Royal Mail Tracked 24 service or DPD next-day service. Our standard return shipping includes insurance coverage up to £100. If you require additional insurance protection for your return shipment, you can add this during checkout for an additional fee.

You don't usually have to book an appointment for repairs if you want your device to be repaired with our standard repair turnaround time. 

If you are on a busy schedule or travelling from a distance,  To ensure a smooth and efficient service, please speak with our staff before your arrival to discuss your repair and make the necessary arrangements.

If you're a local customer, you're welcome to visit our store. We keep all MacBook parts in stock, so most screen repairs can be completed on the same day. However, more complex repairs may take longer.

To ensure a smooth and efficient service, please speak with one of our staff to confirm your arrival. This allows us to make the necessary arrangements before you visit. Our store is located at 23 Whitechapel Road, London, E1 1DU.

We keep all MacBook parts in stock, but some models may take more than 4 hours to repair. To ensure a smooth and efficient service, please speak with our staff before your arrival to discuss your repair and make the necessary arrangements.

Our store is located at 23 Whitechapel Road, London, E1 1DU.

Generally, you don't need to book an appointment for repairs. We maintain a full stock of repair parts, allowing us to complete most repairs straight away.

However, in some cases, we may not be able to finish your repair on the same day. For example, certain complex repairs may require additional time.

If you have a tight schedule or are travelling from afar, please speak with one of our staff on 020 8064 2362 to discuss your requirements.

You can park for free for 1 hour at Commercial Street, just a 5-minute walk away.

Please always read the public on-street parking bay instructions before parking.

Please find the location link below for Google Maps.

https://maps.app.goo.gl/LKrTzx6JdmwkY8cf6

Algate East station - 2-minute walk

Whitechapel station - 9-minute walk

Absolutely, you can have your device returned to your address by post, just let the staff know about your request when you visit the store

Yes, the price you see is the price you pay for your repair—there are no hidden costs. Our repair fees also include free return postage.

We operate on a “No Fix, No Fee” policy: if we’re unable to repair your device, we’ll return it to you free of charge and provide a full refund.

Please send only the device itself and include a note with your order number and contact details. 

We do not need your charger or any other accessories, so please remove any cases or covers if possible. Kindly note that we cannot be held responsible for the loss of any additional accessories.

When you select your device model and the required service, you’ll immediately see the repair cost and estimated turnaround time.

For some repairs, we also offer a “Next Day Guaranteed” service for an additional fee. If available, you can choose this option at checkout.

Your order confirmation email will include detailed instructions on how to post your device to our repair centre.

You will need to securely pack your item and send it to us via Royal Mail or another courier service of your choice.

Please note that while you will need to cover the initial postage cost to send us your device, the cost of return postage is included in the repair fee.

We highly recommend using a signed-for service; such as the Royal Mail. Please avoid using courier services; such as Evri and Yodel.

If we’re unable to repair your device, we’ll return it to you free of charge and provide a full refund. We operate on a No Fix, No Fee policy.

Our warranty covers both parts and services for a period of 12 months.
For example, if we install a new screen on your device and it develops a defect during this time, we'll repair it again at no additional cost.
However, it's important to note that our warranty does not cover physical damage to the screen or water damage. We advise purchasing insurance from a third-party provider to safeguard against these situations.

Specifically, our warranty addresses faults directly related to the original repair work we conducted. For instance, if we replaced the charging port on your device, any issues with the power button would not be covered under our warranty.

You can learn more about our warranty terms here

Our warranty covers both parts and services for a period of 12 months.
For example, if we install a new screen on your device and it develops a defect during this time, we'll repair it again at no additional cost.
However, it's important to note that our warranty does not cover physical damage to the screen or water damage. We advise purchasing insurance from a third-party provider to safeguard against these situations.

Specifically, our warranty addresses faults directly related to the original repair work we conducted. For instance, if we replaced the charging port on your device, any issues with the power button would not be covered under our warranty.

You can learn more about our warranty terms here

Our warranty covers the malfunction of parts we have supplied, assuming they have not been physically damaged (e.g., cracked or broken) or affected by water damage.

Our warranty does not cover the following:

• Physical damage.
• Liquid damage.
• Faults unrelated to the original repair.
• Faults caused by mishandling, impact damage, software-related defects, or any other unrelated issues.
• Data loss – please ensure you back up your device before sending it to us.
• Devices repaired or modified by anyone other than our technicians, either before or after our service.
• Issues related to phone features or functions that were not confirmed as fully operational before the repair, such as devices that were uncharged or locked due to inaccessible passcodes.