Privacy Policy

When you provide us with your information in order to sign up for emails, complete a transaction or place an order, you are providing consent for the collection of your data and use of it for the reasons stated above.

Should we ever ask for personal information regarding a marketing campaign, we will contact you directly so that you can provide consent or withdraw it entirely.

Can I withdraw my consent? If so, how?
If at any point you decide to change your mind, you have the option to withdraw your consent. This will regard the collection, use or disclosure of your information, as well as our ability to contact you. This can be done by contacting us directly at info@macbookfix.co.uk

MacbookFix holds the right to disclose your personal information should you violate our terms of service, or we are required to do so by the law.

Our website stores the data you provide in our internal database, protected behind an encrypted firewall.

Payment Privacy

Card payments are processed by our third-party payment provider, which is certified to the Payment Card Industry Data Security Standard (PCI-DSS) as managed by the PCI Security Standards Council. MacbookFix does not store your full card details on our own systems. PCI-DSS requirements help ensure the safe and secure handling of credit card information by our store and its service providers.

Any third-party providers that we work with will collect, use and disclose your information in order to allow them to perform services offered to us. In some circumstances, certain third-party providers will have their own privacy policies in regards to the way they use information. In these situations, it is advised that you read their own privacy policy so that you can better understand the methods in which your personal data will be handled. It is possible that certain providers are located in a different jurisdiction to us. As a result, should you proceed with a particular transaction, your information will be subject to the laws of the jurisdiction(s) in which that particular provider operates. For example, should you make a payment in Wales and payment is processed in a US gateway, then your data will be subject to disclosure of that particular state. After you leave our site or are redirected to a third-party website, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

We use cookies so that we can protect your personal information, we take any necessary precautions as well as follow the best practices found within the industry to ensure your data cannot be accessed, disclosed, misused, altered, destroyed or lost in any way.

Here are the types of cookies we use, so that you can choose whether to opt out:

Essential cookies — a session cookie that keeps you signed in to your session (including the contents of your booking or cart) while you browse, and a security (CSRF) token that protects forms you submit. These expire when your session ends and the site cannot function without them.

Analytics cookies — third-party cookies (such as Google Analytics) that help us understand how visitors use the site, for example which pages are visited and for how long. This information is aggregated and does not identify you personally.

Advertising cookies — third-party cookies (such as Google Ads) used to measure the effectiveness of our advertising.

You can block or delete cookies at any time through your browser settings, though blocking essential cookies may prevent parts of the site from working.

At MacbookFix, we ensure that all of the information you provide is completely secure. So that we can prevent unauthorised access or disclosure, we have set out a number of electronic, physical and managerial procedures to safeguard your information that we have collected online.

By using our site, you state that you are of the legal age in your state, province or residence. Additionally, you are of the age of consent in your state, province or residence to allow any of your minor dependents to use our site.

MacbookFix reserve the right to make any modifications without notice to this privacy statement at any time. Any changes made will take effect immediately upon modification on our site. This also includes how we use your information, under what circumstances and how we disclose it. Should we be acquired or merged with another company, it is possible that your information is transferred to the new owners so that we may continue to provide our services.

Should you want access to any information we have about you, please register a complaint or contact our Privacy Compliance Officer at info@macbookfix.co.uk or mail us directly at MacbookFix, 23 Whitechapel Road, London, E1 1DU..

2.1 Our entire liability in respect of any particular cause of action arising as a result of or in connection with this Agreement (including a breach of contract, negligence, statute, or at all) shall be limited to the extent that the cause of action related to our supply of service, at our option to complete any of the following: (a) supply our Services again; (b) payment of the cost of having the Services performed again; or (c) repayment of any amount that has been paid for the Services.

2.2 Should your device be damaged beyond economical repair as a direct result of a service undertaken by MacbookFix, you will be entitled to a fully functioning refurbished device of equal value, matched to the model of your device and the condition it was received in (see clause 12.1). In order to receive a replacement, full payment is required for the repair of the device and the relevant device must be provided to us.

2.3 Any data or information that you may have on the device shall remain your responsibility. We accept no liability for the loss or corruption of this data however caused, thus we suggest that you backup your device onto an external drive prior to using our services. It is your responsibility to back up any such data.

2.4 Nothing in this clause 2 shall limit our liability for: (a) death or personal injury caused by our negligence; (b) breach of any term implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.

2.5 In no circumstances shall we be liable for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of revenue, profits, business, anticipated savings or any other indirect loss.

3.1 We shall not be liable for any delay in our failure of performance of our obligations under this Agreement arising for any reason beyond our control.

3.2 Our repair warranty covers solely the part(s) we repaired or replaced. Any additional fault unrelated to the repair we completed is not covered, and the warranty does not cover liquid damage or further damage. Should your device be repaired by a third party following our service, our warranty becomes void.

3.3 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

4.1 The sectionContent of the pages of this website is for your general information and use only. It is subject to change without notice.

4.2 We, nor any third parties provide any warranty or guarantee the accuracy, performance, completeness, timelessness or suitability of the information or materials found and offered on this website for any purpose. In using this website you acknowledge that such information or material may contain inaccuracies or errors which we have no liability to the fullest extent permitted by law.

4.3 Your use of any information and or materials found on this website is at your own risk, for which we shall not be liable. It is your own responsibility to ensure that any services, products or information provided through this site meet your requirements.

4.4 This website will contain material that is owned by MacbookFix. This includes but is not limited to, the layout, look, design, graphics and appearance. Reproduction of this is completely prohibited other than in accordance with a copyright notice which forms parts of these terms and conditions.

4.5 All trademarks reproduced in this website, which is not the original property of, or licenced to us are acknowledged on the website.

4.6 Any unauthorised use of this website may have the potential to give rise to a claim for damages as well as a criminal offence.

4.7 The use of this website and any dispute arising from its use is subject to the laws of England and Wales.

4.8 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

Use of our repair service may void your manufacturer’s warranty.

Any data that you have stored on your device shall remain your responsibility. We accept no liability for any loss or corruption of such data no matter how it is caused. Therefore, we suggest that you backup your data onto an external drive prior to your repair.

We take no responsibility for any progression in damage for devices damaged by liquid. Whilst unlikely, opening up the device may result in further damage that may be serious and in some situations irreparable.

We take no responsibility for any progression of damage when your device has been repaired elsewhere prior to your repair at MacbookFix. Should we find any further damage, you will be contacted immediately via telephone and/or email.

At all times we will do our best to deliver the quoted delivery time, however in some circumstances out of our control, this cannot be guaranteed. Our quoted repair time starts once a repair has begun with a technician.

6.1 Any device transported to you is required to be examined upon receipt. Should your device be delivered damaged, unrepaired or with any additional faults, you are required to inform MacbookFix within 3 days of receipt. Should you not inform us within 3 days, MacbookFix will have no liability should your device have arrived with a fault. This does not affect your statutory rights or any other rights under these Terms.

6.2 All devices are returned via a tracked courier. This excludes Saturday and Sunday delivery.

6.3 We work on a no-fix, no-fee policy: if we cannot repair your device, you do not pay for the repair. A £15 return postage and processing charge still applies to return your device to you. MacbookFix cannot guarantee that any particular device is repairable and has no liability to you if we are unable to repair your device.

6.4 If your device remains uncollected, or we are unable to return it because you have not responded to our messages or have not paid any outstanding charges, we will attempt to contact you using the details you provided. If the device remains uncollected or unreturnable for 90 days after our first notice, we may dispose of or recycle the device to recover our costs (including any storage charges under clause 1.8), and MacbookFix will have no further liability to you in respect of it.

7.1 The price that is quoted to you for the Repair Services in terms of each device is an indicative non-binding quote issued by MacbookFix. This is based on the information provided by you regarding each device. For example, the faults you have described. As a result, any price quoted is subject to a detailed verification of each device.

7.2 On receipt of your device, MacbookFix will inspect it. If the indicative price needs to change (for example, because we find extra faults), or if you have already paid for a particular repair but we find that a different or additional repair is necessary, MacbookFix will contact you to ask whether you would like us to proceed at the revised price. You will only be charged more if you agree to the revised price. If you do not agree, MacbookFix will not perform the Repair Services and will have no liability to you other than to refund any payments you have already made in relation to the repair, minus a £15 return postage and processing charge.

8.1 Except when stated otherwise, MacbookFix Repair Services are supported by a limited 12-month parts and labour warranty from the date of repair. Battery replacements and cracked front glass / touch repairs are covered for 90 days from the date of repair. The warranty does not apply to diagnostic services, or to any cracks or liquid damage.

8.2 What is covered by the Warranty?

8.3 The warranty is limited to the parts we supplied and the labour we carried out in the original repair. For example, if we fixed a camera fault on your device and the replacement part later proves defective, we will gladly replace it at no cost — but a fault in an unrelated part, such as the power button, would not be covered.

10.1 If you are a customer, all of MacbookFix prices will include VAT. The prices that are quoted to business customers will also include VAT on all Repair Services.

11.1 The warranty stated above is only valid for the specific device that has been repaired through the repair services that we offer, and for the original customer. As a result, it is not transferable across devices, or if the device is sold or given to another person.